Refund & Returns Policy
← Return to Home1. Our Commitment
We take quality seriously. Every product is inspected before shipment. In the rare event that you receive a damaged, incorrect, or defective product, we will make it right.
2. Eligible Refunds
We accept refund requests for:
- Damaged items: Products that arrived broken, crushed, or otherwise damaged in transit
- Wrong items: You received a different product than what you ordered
- Defective products: Signs of mold, contamination, or spoilage
- Missing items: Items listed on your order that were not included
3. How to Request a Refund
Contact us within 7 calendar days of delivery with your order number, clear photos of the product and packaging, and a brief description of the issue. Email [email protected] or WhatsApp +94 72 984 0227.
4. No Return Shipping Needed
Due to the consumable nature of our products, you are not required to ship items back. Approved refunds or replacements are issued based on photo evidence alone.
5. What We Do Not Refund
We cannot process refunds for: change of mind, accidental orders, allergic reactions, orders already dispatched, or claims beyond the 7-day window.
6. Refund Processing
Once approved: refunds are issued to your original payment method. Processing takes 5–10 business days via PayHere. Additional time may be needed depending on your bank.
7. Replacements
Instead of a refund, you may opt for a free replacement at no additional cost. Replacements ship within 3 business days of approval.
Contact
- Email: [email protected]
- WhatsApp: +94 72 984 0227
- Response time: Within 48 hours on business days